Virtualis AI Return and Refund Policy

This Return and Refund Policy ("Policy") is effective as of 2023-11-01 and represents the terms and conditions governing the process of returns and refunds between the customer and the provider.

Licensor:

1. Digital Goods

Virtualis AI cannot entertain requests for returns or issue refunds for digital goods once downloaded. Transactions involving digital assets are deemed final.

2. Physical Goods

In the unusual scenario of a dispatched physical product, specifically a printed image, Virtualis AI remains committed to customer satisfaction by offering a refund or replacement under the following circumstances:

3. Printing Deficiencies

If the received physical product exhibits a noticeable printing irregularity notably different from the original representation on our platform, Virtualis AI is dedicated to rectifying the matter promptly.

4. Incorrect Dispatch

In the unfortunate event of receiving a physical product incongruent with your initial order, Virtualis AI will promptly rectify the oversight by facilitating the correct dispatch.

5. Logistics and Shipping Issues

Virtualis AI is not responsible for damage that occurs during shipping and delivery. If you receive a damaged package, the issue lies with the logistics provider.

However, if your package never arrives, we encourage you to contact us at customercare@virtualis.ai, providing all relevant details, so we can work to resolve the issue.

While we are not liable for the performance failures of third-party delivery services, we prioritize customer satisfaction and will make efforts to assist in these situations.

6. Requesting a Refund

For matters related to physical goods, please follow this protocol:

1. Notification: Kindly direct your communication to customercare@virtualis.ai within 15 days of receiving the product (submissions beyond this timeframe will not be eligible for consideration). Please explain the reason for the refund request and include clear imagery evidencing the issue.
2. Verification: Our team will diligently review your request and may, if necessary, request additional information or visual evidence for validation purposes.
3. Resolution: Upon verification, Virtualis AI will proceed to process a refund or arrange for a replacement, per your preference.

7. Refund Processing Time

Refunds will be promptly processed within the next 3 days of approval. Please note that the duration for the refund to be reflected in your account may vary based on the chosen payment method.

8. Modifications to this Policy

Virtualis AI reserves the right to modify or amend this policy at its discretion. Please review this page periodically for any updates.

Contact Us

For inquiries or clarifications regarding our Return and Refund Policy, please direct your correspondence to customercare@virtualis.ai.

Contact Information

licensing@virtualis.ai